Valuing and growing our customer relationships for the long-term
Valuing and growing our customer relationships for the long term is at the heart of our account management services. Our account managers develop a deep understanding of each customer to help them achieve their strategic objectives.
Supporting them, we have a comprehensive account management structure that fosters collaboration, leverages best practices and supports global consistency for our customers. The processes encompass:
- Solutions implementation
- Customer service
- Service integrity
- Continuous improvement
Our account managers are your representatives within APL Logistics, activating teams like Service Quality, Solutions Implementation or Solutions Engineering. This involves aligning team members with your own key players to accomplish the goals and focus investments needed to move your business forward.
The program also extends to senior management engagement, applying a structured process to identify improvement opportunities and appropriate best practices from other customers, industry sectors and geographies.
As an APL Logistics customer, you can be confident that your account manager will always be there, supporting your growth aspirations.